Please read these Return and exchange of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Return and exchange of Service. If you do not agree to all the Return and exchange and conditions of this agreement, then you may not access the website or use any services. If these Return and exchange of Service are considered an offer, acceptance is expressly limited to these Return and exchange of Service.

At FitGearX, customer satisfaction is our top priority. We strive to offer high-quality products and a seamless shopping experience. However, we understand that sometimes things don’t go as planned, and you may wish to return an item. To ensure a smooth return process, please review our return policy below.

1. General Return Guidelines
Eligibility: Returns are accepted for most products within 30 days of the delivery date. Items must be in their original condition—unused, unwashed, and with original packaging and tags intact.
Product-Specific Returns: Certain products may have different return windows or conditions based on the supplier’s policy. Please refer to the specific product page for additional details.
Non-Returnable Items: Certain products, including intimate wear, personalized items, and clearance products, may not be eligible for returns. These items will be clearly marked as "Final Sale" on the product page.

2. How to Initiate a Return
To initiate a return, please follow these steps:
Contact our customer service team at admin@fitgearx.ca with your order number, item details, and the reason for the return.
Our team will review your request and confirm whether the item is eligible for a return based on our policy and the supplier's return conditions.
Once approved, we will provide a return shipping label and instructions on how to return the item.

3. Return Shipping Costs
Defective or Incorrect Items: If you received an item that was defective or incorrect, we will cover the return shipping costs.
Customer-Initiated Returns: For returns due to personal preference (e.g., wrong size, color, or change of mind), the return shipping cost will be the customer’s responsibility unless otherwise stated by the supplier.

4. Refunds
Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days.
Partial Refunds: In some cases, partial refunds may be granted (e.g., if the item is not in its original condition or is damaged/missing parts due to reasons outside our control).

5. Exchanges
Exchanges: We only replace items if they are defective, damaged, or incorrectly shipped. If you need to exchange an item for the same product, please contact us at admin@fitgearx.ca to begin the process.
Product Availability: Please note that exchanges are subject to product availability. If an item is out of stock, we will issue a refund or offer an alternative solution.

6. Supplier-Specific Policies
Certain products sourced from specific suppliers may have additional return or refund restrictions based on the supplier’s policies. Please refer to the product description for specific return information for each supplier.

7. Final Sale and Non-Returnable Items
The following items are non-returnable:
Clearance and Sale Products
Personalized or Custom Items
Opened intimate wear (e.g., undergarments, swimwear)
Gift cards

8. Damaged or Defective Products
If you receive a damaged or defective item, please contact us immediately at admin@fitgearx.ca with photos of the item and your order number. We will arrange for a replacement or refund as per the supplier’s policy.