Please read these Return and exchange of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Return and exchange of Service. If you do not agree to all the Return and exchange and conditions of this agreement, then you may not access the website or use any services. If these Return and exchange of Service are considered an offer, acceptance is expressly limited to these Return and exchange of Service.

At FitGearX, we are committed to providing high-quality products and exceptional customer service. If you need to return a product, please carefully review the following policy. By placing an order with FitGearX, you acknowledge that you have read, understood, and agree to this Return, Exchange and Refund Policy.

This policy does not limit any rights that cannot be excluded under applicable Canadian consumer protection laws.

1. Return Eligibility
Returns: Returns may be requested within 30 calendar days from the date your order is delivered.

To be eligible for a return, the item must:
- Be unused, unworn, unwashed, and in new, resalable condition;
- Include all original packaging, tags, manuals, accessories, and inserts;
- Be free of scratches, stains, odors, damage, or signs of use;
- Be accompanied by proof of purchase.

FitGearX reserves the right to refuse any return that does not satisfy these requirements.

2. Return Authorization
All returns require prior authorization from FitGearX.

To request a return, please email:
info@fitgearx.ca

Include:
- Order number
- Full name
- Product(s) being returned
- Reason for the return
- Photos of the product (if damaged, defective, or incorrect)

Returns shipped without prior authorization may be refused or returned to the sender at the customer's expense.

3. Customer-Initiated Returns
Customer-initiated returns include, but are not limited to:

- Ordering the wrong size
- Ordering the wrong colour
- Ordering the wrong product
- Change of mind
- Product no longer wanted
- Accidental purchase
- Incorrect shipping information supplied by the customer

For customer-initiated returns:
- The customer is responsible for all return shipping costs.
- Original shipping and handling charges are non-refundable.
- A 15% restocking fee will be deducted from the refund.
- The customer is responsible for any costs incurred due to their ordering error, including reshipping charges where applicable.

The restocking fee helps cover inspection, repackaging, payment processing, inventory handling, and administrative costs associated with processing returned merchandise.

4. Return Shipping Risk and Insurance
For all customer-initiated returns, the customer is solely responsible for ensuring that returned merchandise is properly packaged and shipped.

The customer assumes all risk of loss, theft, damage, or delay during return transit until the returned item has been physically received and accepted by FitGearX.

FitGearX strongly recommends using:
- A trackable shipping service; and
- Shipping insurance covering the full value of the returned merchandise.

FitGearX is not responsible for returns that are lost, stolen, damaged, delayed, or misdelivered while being returned.

Proof that a package was shipped does not constitute proof that FitGearX received the package.

Refunds will only be processed after the returned merchandise has been received and successfully inspected.

5. Defective, Damaged or Incorrect Products
If you receive:

- A defective product;
- A product damaged during shipping;
- An incorrect item shipped by FitGearX;

please contact us within 7 days of delivery.

Your request should include:
- Order number
- Description of the issue
- Clear photographs showing the defect or damage

Once verified, FitGearX may, at its discretion:

- Replace the product;
- Repair the product (where applicable);
- Provide store credit; or
- Issue a full refund.

For verified FitGearX errors:
- Return shipping will be paid by FitGearX.
- No restocking fee will apply.

6. Exchanges
Exchanges are not guaranteed and are subject to product availability.

Customer-requested exchanges due to ordering errors or personal preference are treated as customer-initiated returns.

When an exchange is approved:
- The customer is responsible for return shipping.
- The customer is responsible for shipping charges for the replacement item.
- A 15% restocking fee may apply to the returned merchandise.

If the replacement item is unavailable, FitGearX may issue a refund (less applicable fees), store credit, or offer an alternative product.

7. Inspection of Returned Merchandise
Every returned item is inspected before a refund or exchange is approved.

FitGearX reserves the right to reject returns that:
- Have been worn or used;
- Are dirty, damaged, or altered;
- Are missing original packaging or accessories;
- Show signs of misuse;
- Are returned outside the permitted return period.

If a returned item has diminished in value because it was used beyond what is reasonably necessary to inspect it, FitGearX may reduce the refund amount or refuse the return.

8. Refund Processing
Once your return has been received and inspected, FitGearX will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within approximately 5–10 business days, depending on your financial institution.

Refunds may be reduced by:
- The 15% restocking fee;
- Original shipping charges;
- Return shipping costs paid on your behalf;
- Any reduction in value resulting from customer handling beyond reasonable inspection.

Payment processing times are controlled by financial institutions and may vary.

9. Non-Returnable and Final Sale Items
Unless required by applicable law, the following items cannot be returned or exchanged:

- Clearance products
- Final Sale items
- Promotional sale items marked as non-returnable
- Personalized or custom-made products
- Opened underwear
- Opened intimate apparel
- Swimwear without original hygiene protection
- Gift cards
- Digital products
- Downloadable products
- Hygiene-sensitive products
- Products specifically marked as non-returnable

10. Supplier-Specific Policies
Some products are fulfilled by third-party suppliers and may be subject to additional return restrictions.

FitGearX reserves the right to apply supplier-specific return conditions where applicable.

Where supplier restrictions apply, they will take precedence and will be disclosed on the applicable product page whenever possible.

11. Refused, Undeliverable or Returned Shipments
If an order is:

- Refused by the customer;
- Returned because of an incorrect address supplied by the customer;
- Unclaimed from the carrier;
- Returned due to failure to collect the shipment;

The customer remains responsible for:
- Original shipping charges;
- Return shipping costs;
- Additional shipping charges for reshipment;
- Any carrier fees;
- The applicable 15% restocking fee.

12. Order Cancellations
Orders begin processing shortly after they are placed.

Cancellation requests can only be accommodated if the order has not yet entered processing or shipment.

Once an order has shipped, it cannot be cancelled and must instead follow this Return Policy.

13. Fraud Prevention
FitGearX reserves the right to refuse returns, refunds, exchanges, or future orders where we reasonably believe there has been:

- Fraudulent activity;
- Abuse of the return process;
- Excessive returns;
- Chargeback abuse;
- False damage claims;
- Attempts to circumvent this policy.

Where appropriate, FitGearX may request additional information before approving a return.

14. Limitation of Liability
To the maximum extent permitted by law, FitGearX's total liability arising from any purchase shall not exceed the purchase price paid for the affected product.

FitGearX shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of income, loss of use, loss of profits, or any other economic loss arising from the purchase, use, inability to use, or return of any product.

Nothing in this policy excludes or limits liability where such exclusion is prohibited by applicable law.

15. Right to Refuse Returns
FitGearX reserves the right to refuse any return, exchange, or refund request that:

- Does not comply with this policy;
- Appears fraudulent or abusive;
- Involves merchandise returned in unacceptable condition;
- Is inconsistent with normal consumer purchasing practices.

FitGearX's decision regarding return eligibility following inspection shall be final, subject to applicable consumer protection legislation.

16. Policy Changes
FitGearX reserves the right to amend or update this Return, Exchange and Refund Policy at any time without prior notice.

The version published on our website at the time the order is placed shall apply to that purchase.